In order to make a purchase from Columbia Online Shop on the Site, you may either check out as a guest or create an account as part of the checkout process. If you create an account you will be required to select a password and will be responsible for maintaining the confidentiality of your password and for restricting access to your password, and subject to the mandatory provisions of the applicable law you agree to accept responsibility for all activities that occur under your account. Any product listing on the Site constitutes an invitation to enter into purchase agreement only and is not a binding offer. All orders for good on the Site must be made using the checkout process on the Site. You will be provided with an opportunity to review your order, check the total price of your order and the information you have provided, and correct any input errors before confirming your purchase and pay. You place your order when you click the ‘Order and Pay’ button (or a similarly worded button indicating an obligation to pay). Once you have submitted an order using the Site, Columbia Online Shop will send an email to the email address you provided acknowledging receipt of the order and setting out details of the ordered product(s), the Sales Terms and any other applicable conditions. This email constitutes the acceptance of your order – and a confirmation that Columbia Online Shop has received it. Please be aware that the availability of products displayed on the Site at the time you consult the product page may change if other users place orders for that product at the same time, but you will be informed before finalising your purchase if the product has become out of stock. The language of the contract will be Polish. You are encouraged to download, save or print a copy of your order confirmation, the email confirming dispatch and the Sale Terms in effect at the time of your order for your records.

Standard shipping is typically via UPS and you should allow 1-5 business days for standard delivery once an Order has been shipped. If expedited shipping is required, please select that as your shipping choice. All shipping charges are the responsibility of the customer. Shipping charges will be included on your Order confirmation and can be viewed on a summary screen (together with all the information on the ordered goods, payment terms, expected delivery time) prior to finalizing your Order. Shipping charges are based on the delivery location and method you select during the checkout process, and you can view the current shipping fee chart here.

4.1 Columbia’s Return Policy


In addition to the statutory right to withdraw from the purchase contract as set out in Clause 4.2 below, you have the voluntary right to return any Order and receive a full refund at any time until 30 working days after receipt of your product(s), at Columbia Online Shop’s cost. In order to return your purchase, please call [add local country number] or follow the return instructions included in the delivery documents. This additional voluntary right to return does not restrict your statutory right of withdrawal in any way.
If you want to return the purchase of any product on the basis of Columbia’s return policy, you must send it back to Columbia Online Shop in its unworn, original condition within 30 working days of receipt of the product. Columbia Online Shop reserves the right to refuse refunds (in whole or in part) for returns made based solely on the voluntary right to return in relation to any products that are returned in a used or damaged condition.
Please note that we do not accept returns pursuant to this Clause on products that were not purchased from the Sites, any bespoke products (i.e., products that we create to your specification, or which are clearly personalised) or any products which are not suitable for return due to health protection or hygiene reasons; this does not prejudice any of your statutory rights.
For more information on Columbia’s Return Policy, call (+)420228888935.




4.2 Statutory Right to Withdraw and Return

As a consumer, you have the statutory right to withdraw from (cancel) the purchase contract that you make on the Site. You can exercise this right of withdrawal in the manner indicated in this Clause 4.2.

CANCELLATION POLICY
INFORMATION ABOUT YOUR RIGHT TO CANCEL

You have the right to cancel this contract (including any contract made pursuant to an Order via the Sites) within fourteen days without giving any reason.


The cancel period is fourteen days from the day of the receipt of the products. If the products are delivered in multiple shipments, the right to cancel is calculated from receipt of the final shipment.


In order to exercise the cancelling right, you may use the withdrawal function “button” or the return function available on our Site. To do so:


1. Add your name and surname;

2. Add the contract identification details (e. g. Order number, Order date);

3. Add your e-mail address for confirmation of receipt;

4. Click the button labelled "Withdraw from contract" or the “Return” button;

5. Confirm your withdrawal by clicking "Confirm withdrawal"/”Confirm Return” and

6. You will receive an automatic confirmation of your withdrawal by email.


Alternatively, you may inform us at Columbia Sportswear Czech s.r.o., Praha 4, Chodov, Türkova 2319/5b, PSČ 149 00, Czech Republic or support@helpcenter-columbia-eu.zendesk.com, [add local number] by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to cancel the contract. You may use the enclosed model form for this purpose, which is, however, not mandatory.
To comply with the cancelling period, it is sufficient for you to send the notification before the expiry of the cancelling period.

All prices are in Czech Koruna (‘CZK’) for goods to be delivered in the Czech Republic and are inclusive of VAT.
Columbia Online Shop continually upgrades and revises its product offerings to provide you with new products. Columbia Online Shop may revise or discontinue products at any time without prior notice to customers. All prices of goods on the Site are subject to change without notice at any time; but this does not affect products which you have already successfully ordered.